We often say we’re open to different viewpoints, but in practice, we may only be giving lip service to diversity. For example, in meetings, when someone shares a perspective that challenges the status quo, leaders and facilitators may unconsciously perceive it as a threat. Without realizing it, they might shut the person down. This sends a subtle but important message that the meeting isn’t a safe space for diverse opinions, which limits the range of perspectives needed for sound decision-making, increases the likelihood that at least some members of the group will not be bought in to the decision, and reduces group effectiveness. Skilled leaders must learn to surface and embrace divergent views, using them as a source of creativity and a catalyst for growth.

This video presentation is approximately 45 minutes in length and includes approximately 15 minutes of Q&A. It was created by Paul Horton in May of 2020.